Damian Valencia is the CEO and owner of the famous fast food chain “Valencia’s”. The brand is known for its excellent service, but in recent months, she’s been hearing complaints about the branch in Sta. Lucia—especially about an employee who has been there for a long time who she says is abusing newbies.
Instead of sending an auditor or manager, he decided to go to the branch himself in secret and pretend to be a new crew. He went by the name “Dan” and wore a work uniform.
—
When he arrived at the branch, he was greeted by Grace, the supervisor, who was friendly and well-mannered.
But he immediately caught the eye of Rowena—52 years old, having worked there for more than 10 years, and acting like he was the manager when he wasn’t.
“Hey, newbie! ‘ Don’t be fooled. “Shut up!” he yelled at Damian.
He just smiled and nodded.
He wasn’t the only one who was ridiculed—even new hires were almost moved to tears by Rowena’s remarks.
At one point, a trainee was just nervous but Rowena immediately shouted:
“If you can’t do it, go home instead of being busy here!”
—
Damian watched silently every day.
Rowena did most of the cleaning and just sat on herself while the others stayed awake, picked up and cleaned.
He even went so far as to say:
“And! Bring me some iced tea and sit on the table. “Your bag!”
He endured it all while gathering evidence of his behavior.
—
One day, a new trainee came in who was visibly nervous and nervous.
Rowena was immediately embarrassed by it.
“What, are you crying? Don’t bother with it!”
Damian couldn’t stand it anymore and approached the trainee.
“Don’t worry. I will take care of you. I’m new too.”
Rowena frowned and scolded them, but she didn’t know the true identity of the person she was talking to.
—
A few days later, all the staff were summoned to a meeting because they said that an “auditor” was coming.
With Rowena, her eyebrows raised and even relaxed in her seat.
Opening the door, Damian walked in—now wearing a suit, nameplate, and the confident bearing of a CEO.
Grace and the rest of the staff stood up.
Rowena was stunned.
“Huh? That’s Dan!”
—
Damian spoke firmly:
“I’m Damian Valencia. “The CEO of this company.”
It was as if Rowena had been swept away by ice.
“In my one week here, I’ve seen how you treat employees—especially new ones. I didn’t build a business to make work hell for everyone else.”
Rowena was stunned.
“Sir, this is just a joke…”
“If you’re jokingly calling bullying, you’re in the wrong place,” Damian replied coldly.
—
He didn’t immediately remove it, but he was demoted from position and returned to training with the new crew.
“Someone is watching over you. If you repeat that behavior, your contract is over,” Damian said.
“Ask for forgiveness from them, not from me.”
One by one, he approached his followers—including Leah, Jonah, and even “Dan” whom he thought was just ordinary staff.
—
Leaving the office, Damian addressed the entire team:
“From now on, there will be no fire. Respect is not based on length of service but on habit. No one is superior to anyone who doesn’t know how to be respectful.”
Grace burst into tears, and a few new employees breathed a sigh of relief.
—
A few months later, Rowena really changed.
Not out of fear—but out of shame and humiliation.
He learned to work equally, to help, and not to mock.
Once again, he was the first to carry the box and hand out food to the trainees.
The Sta. Lucia branch has been one of the best with the best feedback from staff and customers.
“What about Damian? They’ll never forget that he once pretended to be a rookie to straighten out the local culture—and save the quietly oppressed.
—
At the end of the day, the solution isn’t always a quick fix.
Sometimes, change is the harsher punishment—and a better ending.
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